Frequently Asked Questions

Our subscription service is open to all, provided that you meet the following conditions:

1. Your product delivery address falls within West Malaysia..

2. You have a valid Visa or Master credit or debit card.

Please note that a deposit payment, which may vary based on your credit score, will be required. Additionally, there may be additional transportation charges for outstation deliveries beyond Selangor and KL areas. You can find more information about these outstation prices in the FAQ section below.

The deposit amount is determined by the number of months, and this can vary based on your credit rating. If you opt for a higher number of months as a deposit, it will reduce the number of monthly payments you need to make during your subscription. However, the total subscription duration will always be 48 months, regardless of the deposit arrangement.

Step 1: Log in or register on our website at

Step 2: Select your desired package and specify the number of rooms.

Step 3: Complete the CTOS checking and E-KYC process.

Step 4: Make the required deposit payment.

Step 5: Our dedicated Transformer will be in touch to assist you further.

For more information about our products, you can watch our video or find details under the "All Product" section on our homepage at HouzMAKEOVER.

Yes, you can subscribe to our package using your debit card. Please note that this option is applicable for Visa and Mastercard only.

You can initiate the cancellation process by reaching out to our customer service team through WhatsApp at +60123456789 or by sending an email to, expressing your desire to unsubscribe. There might be various reasons for wanting to unsubscribe, which could include:

Subscribed to HouzMAKEOVER but have NOT DELIVERED

  • If you decide to cancel your subscription within the first seven (7) days after signing up, you can contact us to do so. In this case, we will process a full refund of your deposit within thirty (30) days.
  • If you decide to cancel your subscription within the first seven (7) days after signing up, but sales submission has already been submitted, you can contact us to do so. However, the deposit will not be refunded.
  • If more than seven (7) days have passed since you subscribed, the entire deposit you paid will be forfeited.

Subscribed to HouzMAKEOVER and has DELIVERED

  • We offer a 10% discount on the outstanding balance if you choose to settle it with HouzMAKEOVER.
  • If paying the full outstanding balance is challenging for you, we recommend continuing your subscription.
  • For comprehensive information on this matter, please refer to our Return and Refund Policy.

Your assigned Transformer or a HouzMAKEOVER Customer Service representative will contact you through your registered email or phone number if we don't receive your monthly subscription payment.

You must inform us within 30 days of the missed payment month to re-subscribe with a new debit or credit card. This ensures your subscription remains active and up to date.

You will receive notifications in the "My Orders" section of our website. HouzMAKEOVER will automatically deduct the subscription fee from your debit or credit card each month. This recurring payment will be reflected in your bank or credit card statement.

You can reach our customer service hotline at +60123456789 during the following hours:

Day Time
Monday - Friday (except Wednesday) 9 a.m. to 8 p.m.
Wednesday 9 a.m. to 6 p.m.
Saturday 11 a.m. to 8 p.m.
Sunday Closed

You can also send us a message on WhatsApp during off-work hours, and we'll get back to you within 1 working day.

You can find the information about your remaining subscription tenure and your subscription status in the "My Orders" section. To access this, please log in to your account and click on your profile name located in the top right corner.

Yes. You can make updates to your information (excluding the subscribed package) up to seven (7) working days before the key handover date. Simply inform your Transformer or get in touch with our customer service through WhatsApp (+60123456789) or email (

Yes, it is allowed. Nevertheless, please be aware that there are specific guidelines in place for this. You can find comprehensive information on the process and conditions for such changes in our Delivery Policy. It is recommended that you confirm all the details before subscribing.

You have the option to relocate the furniture from your HouzMAKEOVER package to your new home. Please remember to inform your Transformer or get in touch with our customer service via WhatsApp at (+60123456789) or email at ( to request this change. It's important to note that transportation service charges may apply.

We aim to complete your order within 30 days from the "Agreed Delivery Date," which is agreed upon by both parties. In the event of unforeseen circumstances beyond our control, HouzMAKEOVER and the Subscriber will engage in discussions to determine and mutually agree upon a new completion date.

Yes, you can! However, please keep in mind that the order's validity is 12 months from the date of your subscription, and the package products may be subject to change based on availability at that time.

There are no extra fees for expediting your order. We'll do our best to meet your requirements, and our quickest achievement is finishing all renovation and furniture setup in just 72 hours. However, it depends on our current stock, capacity, and availability.

Your remaining subscription period and status can be viewed in the "My Orders" section. Simply log in to your account and click on your profile name located at the top right corner to access this information.

Our HouzMAKEOVER Design Team and Purchasing Team have dedicated several months to extensive Research and Development to perfect the best design and pricing for your home. Therefore, we recommend sticking with a single theme. Our main objective is to create a cozy, stylish, and inviting home that enhances your return on investment!

We value our customers' privacy. For more information, please review our Privacy Policy and Website Terms of Use and Service.

You may check the outstation charges under our Delivery Policy.